In 2020, we operated in exceptional circumstances in which our priority was to ensure the safety of our Customers and the full availability of products and services. We have rapidly adapted our organization to new circumstances, changing our working model and accelerating digitalization to make it easier for our Customers to use our services.
Despite a significant reduction in interest rates, economic downturn or lower customer activity, we generated historically the highest net profit and net banking income. This has been achieved thanks to the Bank’s solid foundations and ability to adapt to a changed market environment, supported by the great commitment of our employees.
Our priority was to ensure the safety and comfort of all employees. Therefore, we immediately introduced special procedures to protect the health of employees and their loved ones. In pursuit of our social responsibility mission, we have actively taken up a number of actions to support our community partners and healthcare services in the fight against the pandemic.
In 2020, we proved that the scale of our operations and our business model, built up in recent years, allow us to generate solid results despite the difficult economic climate. We demonstrated strong resilience in the face of market challenges and a low interest rate environment, achieving net profit growth and maintaining a secure capital and liquidity position.See more
Last year, we actively supported our Customers and initiatives aimed at restoring economic recovery. Due to the acceleration of digital transformation, changes in processes and ways of delivering services, we responded efficiently to our Customers' needs. Throughout the year, we maintained our full operational capacity while taking care of the health of our employees and Customers, as well as the safety of the funds entrusted to us.See more
The past year has proven that the key assumptions of the Fast Forward strategy - smart and responsible growth, improved efficiency and quality, and a focus on people - supported by digitalization, are valid in the new reality.
Despite the pandemic, we pursued our strategic aspirations across all pillars of strategy and business segments, strengthening the Bank's position in a rapidly changing environment.See more
We are the Bank of a changing world, we want to be an agent of positive change and a leader in sustainable finance.
We implement our activities under the CSR & Sustainability Strategy, integrated with the "Fast Forward" Business StrategySee more
We are an innovative Bank that pursues digital transformation of products, services and processes to meet Customers' expectations.
In 2020, we continued the Bank's transformation programme, adapting our digitalization priorities to new challenges and market situations.See more
We aim to counteract climate change by limiting the negative impact of our operations on the environment, developing our range of environmentally friendly products and services and promoting eco-friendly attitudes among our employees, Customers, partners and community.See more
We want to be an agent of positive changes. We create a friendly working environment that supports the development and social involvement of employees and actively contributes to the community. It is thanks to our volunteer employees that we carry out initiatives for the benefit of local communities.See more
We care for the highest standards of corporate governance. We base responsible banking on ethical principles, anti-corruption, respect for human rights and concern for sustainable development. We manage risks responsibly, taking into account ESG aspects.See more
WIG - ESG